Free Shipping on Orders ₹ 499 Shop Plants

Free Shipping on Orders ₹ 499

Refund and Cancellation Policy for TurbanGreen

At TurbanGreen, we strive to ensure that our customers are satisfied with their purchases. We understand that there may be occasions when you need to cancel an order or request a refund. Our Refund and Cancellation Policy outlines the conditions and procedures for cancellations and refunds.

Order Cancellation Policy

Before Shipment

  1. Cancellation Request: If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible. You can reach us at support@turbangreen.in or 9893024809.

  2. Full Refund: Orders cancelled before shipment will be eligible for a full refund. We will process the refund to your original method of payment within 7-10 business days.

After Shipment

  1. In-Transit Cancellations: If your order has already been shipped, cancellation is not possible. However, you may return the product after it has been delivered to you.

Refund Policy

Eligibility for Refunds

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving the order. Provide detailed information and, if possible, include photos of the damaged or defective item. We will arrange for a replacement or issue a full refund.

  2. Incorrect Products: If you receive an incorrect product, contact us within 48 hours of delivery. We will arrange for the return of the incorrect product and send you the correct product or issue a refund.

  3. Non-Returnable Items: Certain items are non-returnable and non-refundable, including but not limited to:

    • Custom or personalized orders
    • Perishable goods (e.g., certain live plants that may not survive return shipping)

Refund Process

  1. Return Authorization: To initiate a return, contact our customer service team to obtain a return authorization. Unauthorized returns will not be accepted.

  2. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to our error (e.g., damaged, defective, or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

  3. Refund Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original method of payment within 7-10 business days.

Exchange Policy

  1. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@turbangreen.in or 9893024809 for further instructions.

Contact Information

If you have any questions about our Refund and Cancellation Policy, please contact us:

  • Email: support@turbangreen.in
  • Phone: 9893024809

By shopping at TurbanGreen, you agree to our Refund and Cancellation Policy. We are committed to ensuring your satisfaction and will work diligently to resolve any issues you may encounter with your order.